torvequastra - Professional Budget Reporting & Financial Planning

1. Information We Collect

At torvequastra, we collect information that helps us provide better budget reporting services to our users. This includes both information you provide directly and information we gather automatically when you use our platform.

Personal Information

Name, email address, phone number, postal address, and payment information when you create an account or make purchases.

Financial Data

Budget information, financial goals, spending categories, and transaction data you choose to import or enter manually.

Usage Information

How you interact with our platform, features you use most, time spent on different sections, and preferences you set.

Technical Data

IP address, browser type, device information, operating system, and cookies that help us understand how you access our services.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our budget reporting platform. Here's how we put your data to work:

Service Delivery: Processing your financial data to generate budget reports, track spending patterns, and provide personalized insights
Account Management: Creating and maintaining your user account, processing payments, and providing customer support
Platform Improvement: Analyzing usage patterns to enhance our features and develop new tools that better serve your needs
Communication: Sending you important updates about your account, new features, and relevant financial tips
Security: Protecting your account from unauthorized access and ensuring the integrity of our platform
Legal Compliance: Meeting our obligations under Australian financial services regulations and other applicable laws

Important Note: We never sell your personal financial data to third parties. Your budget information remains private and is only used to provide you with the services you've requested.

3. Information Sharing and Disclosure

We believe in transparency about when and why we might share your information. Generally, we keep your data private, but there are specific circumstances where sharing may be necessary or beneficial to you.

Service Providers: We work with trusted third-party companies that help us operate our platform. These include payment processors, cloud storage providers, and analytics services. All service providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Business Transfers: In the unlikely event that torvequastra is acquired by or merged with another company, your information may be transferred as part of that transaction. We would notify you well in advance of any such change and explain your options.

Legal Requirements: We may disclose your information if required by law, such as in response to a valid court order, subpoena, or government investigation. We'll always review such requests carefully and only provide the minimum information required.

Safety and Security: If we believe disclosure is necessary to protect the rights, property, or safety of torvequastra, our users, or the public, we may share relevant information with appropriate authorities.

4. Your Privacy Rights

You have significant control over your personal information. As an Australian company, we comply with the Privacy Act 1988 and provide you with comprehensive rights regarding your data.

Access Your Data

Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days.

Correct Information

Update or correct any inaccurate personal information in your account settings or by contacting our support team.

Delete Your Account

Request complete deletion of your account and associated data. Some information may be retained for legal compliance.

Data Portability

Export your financial data in a standard format to use with other services or for your own records.

Restrict Processing

Limit how we use your information in certain circumstances while maintaining your account access.

Withdraw Consent

Opt out of non-essential communications and data processing activities at any time through your account settings.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity to protect your privacy.

5. Data Security and Protection

Protecting your financial information is our highest priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Encryption

All data is encrypted both in transit and at rest using industry-standard AES-256 encryption. Your financial information is never stored in plain text.

Access Controls

Strict employee access controls ensure only authorized personnel can access user data, and only when necessary for providing support or maintaining services.

Regular Audits

We conduct quarterly security audits and penetration testing to identify and address potential vulnerabilities before they can be exploited.

Secure Infrastructure

Our platform is hosted on secure, compliant cloud infrastructure with automated backups and disaster recovery procedures.

Monitoring

24/7 automated monitoring systems detect and alert us to any suspicious activity or potential security threats in real-time.

6. Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Account Information: We keep your basic account details (name, email, preferences) for as long as your account remains active. After account deletion, this information is removed within 90 days unless legally required to retain it longer.

Financial Data: Your budget reports and financial information are deleted immediately upon account closure, except for anonymized usage statistics that help us improve our platform.

Communication Records: Customer support conversations and important account notifications are retained for 7 years to comply with Australian business record-keeping requirements.

Legal Hold: In rare cases, we may need to retain certain information longer if it's subject to a legal hold or ongoing investigation. We'll notify you if this affects your data deletion request.

Automatic Deletion: Inactive accounts (no login for 3+ years) are automatically scheduled for deletion. We'll send multiple notifications before this occurs, giving you ample opportunity to reactivate your account if desired.

7. International Data Transfers

While torvequastra operates primarily within Australia, some of our service providers may process data in other countries. When this occurs, we ensure appropriate safeguards are in place to protect your information.

Any international transfers are conducted under approved mechanisms such as Standard Contractual Clauses or with providers who participate in recognized privacy frameworks. We regularly review the security and privacy practices of all international partners.

Your financial data remains primarily stored within Australian data centers, with international processing limited to non-sensitive operations like email delivery and anonymous usage analytics.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These small data files help us remember your preferences, keep you logged in, and understand how you use our services.

Essential Cookies: Required for basic platform functionality, including login sessions and security features
Preference Cookies: Remember your settings like dashboard layout, currency preferences, and notification choices
Analytics Cookies: Help us understand which features are most useful and how we can improve the user experience
Performance Cookies: Monitor platform performance and identify technical issues that need addressing

You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some platform functionality. We don't use cookies for advertising or share cookie data with external advertising networks.

9. Children's Privacy

torvequastra is designed for adults managing their personal finances. We don't knowingly collect personal information from individuals under 18 years of age without parental consent.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll promptly investigate and delete any such information from our systems.

For users between 16-18 years old with parental consent, we apply additional privacy protections and limit data collection to essential account information only.

10. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you in advance through your registered email address and by posting a notice on our platform.

Minor updates (such as clarifications or formatting changes) may be made without prior notice, but we'll always update the "Last Modified" date at the top of this policy.

We encourage you to review this privacy policy regularly to stay informed about how we protect your information. Continued use of torvequastra after policy changes indicates your acceptance of the updated terms.

Privacy Policy